Policies.

Sketches by Sonya, is committed to providing customers with high-quality portraits that capture the essence and beauty of their beloved pets and people in their lives. To ensure a smooth and satisfactory experience, I have established the following policies:

Ordering Process

1. Selection: Customers can browse through my portfolio and select the desired portrait style.
2. Customization: Once a style is chosen, customers can provide specific instructions or reference photos for customisation.
3. Pricing: Prices are displayed on my website and may vary based on the selected style, size, and additional customization options.
4. Payment: I require a 50% non refundable deposit to secure the booking and then the final payment before I ship the portrait. Payments are done via bank transfer.
5. Payment Plans: I can offer payment plans but I do require the amounts stated above to be met before starting and shipping the portrait.

Production and Delivery

1. Production Time: The production time for a pet portrait depends on the selected style and size. An estimated production time will be communicated during the order confirmation email.
2. Artistic License and Client Satisfaction: I will do my best to capture the essence of the pet, but please note that portraits are subjective interpretations. I strive for customer satisfaction and will work with you ensure you’re happy with the portrait
3. Delivery: Portraits are sent with tracking and signature via NZ post. Portraits are packaged with care to ensure that they arrive safely. Smaller portraits are packed in a book mailer (layers of carboard) and larger portraits are shipped in a mailing tube. I offer shipping services for both domestic and international customers.
5. Damaged or Lost Packages: In the unfortunate event of a damaged or lost package , customers should contact me immediately for assistance.

Refund and Return Policy

1. Refunds: I do not offer refunds.
2. Returns: Due to the unique nature of customized pet portraits, I do not accept returns.
3. Resolution Process: In case of any issues, contact me. I will work closely with the customer to find a suitable resolution, such as alteration, replacement, or alternative solution.

Privacy and Security

1. Privacy: I value the privacy of my customers and their pets. Any personal or pet information provided during the ordering process will be kept confidential and used solely for the purpose of completing the pet portrait.
2. Marketing and Promotion: With explicit customer consent, I may use completed pet portraits for marketing and promotional purposes. However, I will always respect my customers' privacy preferences and honor any requests to exclude their images from marketing materials.

Contact and Support

For any questions, concerns, or support regarding my pet portrait policies, customers can reach out to me via email, social media, or my website's contact form.
Note: These policies are subject to change at myF discretion. Customers are encouraged to review the policy page periodically for any updates.